Information We Collect

Personal Information:
We may collect personal information that you voluntarily provide to us when you:

• Book a tour or service
• Register on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Passport number and nationality (for visa processing)
• Flight details (arrival and departure times, flight numbers)
• Hotel accommodation details
• Payment information
• Date of birth
• Emergency contact information
• Dietary restrictions or special requirements
• Any other information you choose to provide

Automatically Collected Information:
When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Click-stream data
• Cookie identifiers

Location Information:
With your permission, we may collect and process information about your actual location using GPS, Wi-Fi, and mobile network data to provide location-based services and improve your tour experience.

How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and reservations
• Arrange transportation, tour guides, and activities
• Process visa applications and immigration requirements where necessary
• Communicate with you about your bookings, including confirmations and updates
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Conduct analytics and research to enhance user experience
• Comply with legal obligations and resolve disputes
• Prevent fraudulent transactions and protect against security threats
• Personalize your experience on our website

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract Performance: Processing necessary to perform our contract with you
• Consent: You have given us permission to process your information
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required to comply with applicable laws

Sharing Your Information

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including:

• Payment processors
• Tour operators and local guides
• Transportation providers
• Hotels and accommodation providers
• Insurance companies
• Visa processing services
• Email service providers
• Website hosting and analytics services

Government Authorities

We may disclose your information to government authorities, including immigration and customs officials, when required by law or necessary for visa processing and border control.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law, court order, or governmental request, or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

International Data Transfers

As we operate in Qatar and serve international travelers, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically:

• Booking information: 7 years (for accounting and tax purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Customer service records: 3 years

Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data to another service
• Objection: Object to our processing of your information
• Withdraw Consent: Withdraw consent at any time where we rely on consent

Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at the information provided below
• Updating your preferences in your account settings

EU/EEA Residents

If you are located in the EU/EEA, you have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Deliver targeted advertising

Types of Cookies We Use

• Essential Cookies: Necessary for website operation
• Performance Cookies: Help us understand website usage
• Functionality Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Payment Security

We use secure payment gateways to process transactions. We do not store complete credit card information on our servers. Payment information is encrypted and processed by PCI-DSS compliant payment processors.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Q Adventure & Transit Tours
Email: info@qadventuretransit.com
Phone: (+974) 3399 1975, (+974) 3133 5777
Address: Doha, Qatar
Website: https://qadventuretransit.com